We understand that some educators and students may be experiencing issues concerning Scholastic resources at this time. We apologize for any inconvenience during this busy back-to-school season. Our team is actively investigating all identified problems, and are working urgently towards solutions.
If you are experiencing issues, try these troubleshooting tips below first. If you have any problems outside of this list, please contact Customer Service.
I’m being asked to log in after I have already done so successfully.
Suggestion: Most teachers find that after repeating the login process two or three times, this glitch will go away.
A red spinning wheel or blank white screen appears when I try to load Scholastic Digital Manager.
Suggestion: Loading times may vary. If the page appears to be stuck, refresh your browser. If the problem persists, try the following workaround:
1. Click on the padlock icon to the left of the URL in the address bar, and select “Cookies”.
2. Remove the “scholastic.com”, and “digital.scholastic.com” cookies.
3. Refresh your browser, and log back in.
1. Click on the padlock icon to the left of the URL in the address bar, and select “Cookies”.
2. Remove the “scholastic.com”, and “digital.scholastic.com” cookies.
3. Refresh your browser, and log back in.
I am experiencing intermittent issues logging in with Clever.
Suggestion: A login page from Scholastic Digital Manager may appear after the initial Clever login failure, giving you the chance to log in again and be able to access your Scholastic resources.
I am unable to see the complete list of teachers that are synced from Clever as a school admin.
Suggestion: Contact the missing educators to make sure they entered the access code provided to them in Scholastic Digital Manager.
I am having trouble uploading my classes via Google Classroom with Scholastic Magazines+ Contact.
Suggestion: Our Magazines+ Customer Service team can provide assistance with your class upload.
As a co-teacher, I am unable to upload my class list from Google Classroom.
Suggestion: The primary teacher has likely already imported your shared Google Classroom class list into Scholastic Digital Manager. If this is the case, you will receive a message that says “Class already exists. Try resyncing."
We recommend that teachers and co-teachers manage their classes together while we work towards a solution that allows both types of teachers to import the same class.
If you have questions/concerns, please reach out to Customer Service.
I cannot access or submit my End User License Agreement.
Suggestion: Please contact Digital Service at digitalservice@scholastic.com.